MUÑOZ, P.; TAPIA , M.; POZO, E. Factors that impact on the quality of higher education services, case: Universidad Católica de Cuenca - Ecuador. Revista Iberoamericana de educación, [S. l.], 2022. Disponível em: https://revista-iberoamericana.consultorioampuero.com/index.php/es/article/view/203. Acesso em: 19 oct. 2026.